Our live, in-house dispatchers are, quite simply, the representatives of our company. To make the best first impression and to serve your unique needs, our team is focused on providing individualized attention to each of our customers, every time the phone rings. Our highly trained and experienced dispatchers quickly ask for an explanation of the breakdown, and then a driver will immediately be in route to your location. Even more, our team will provide an estimated time of arrival, as well as a quote for the service that will be offered.
In addition, we vigorously train our drivers in proper towing and recovery techniques, in order to prevent our customers’ vehicles from any potential damage that may be incurred during the traditional towing process. Furthermore, our drivers are educated in common roadside service with hopes to quickly get our customers’ vehicles moving again. Though we put a strong focus on our prompt assistance, our team refuses to allow our expedient service to hinder the quality of our care. Our drivers stick to our long established principle that excellence and safety must always come first.